Patient Rights & Responsibilities

We want to provide quality care in a cost saving manner. In order to meet this goal, it is our policy to support the rights and responsibilities of our patients.

Our patients have the right to:

  • Kind, respectful care at all times and under all conditions.
  • Receive care in a safe setting.
  • Have your information kept private, within the law
  • Know who the staff is providing your care, their license status and the doctor in charge of your care.
  • Get complete and current information about your diagnosis, treatment, and outcome.
  • Access people outside of the hospital by means of visitors and verbal or written communication.
  • To receive information in a manner that you understand.
  • Have access to an interpreter if you speak a language other than English.
  • Expect that your cultural or personal values are respected.
  • Be involved with your care. Ask questions!
  • Refuse treatment to the extent permitted by law.
  • Not be transferred to another facility unless you have been given a reason why and agree to the transfer. The other facility must accept the transfer.
  • Request an itemized explanation of your bill.
  • Request to have your own doctor and/or family member informed of your admission to the hospital.
  • Access information about our process in handling complaints.
  • Complain about care or treatment or suggest changes without fear of mistreatment.
  • Access the hospital’s ethics committee to assist you or your family in making difficult ethical decisions regarding care.
  • Expect that staff is competent and knowledgeable.
  • Involve your family in continuing care.
  • Expect the hospital to honor end of life decisions you make, within the law.
  • Be free from restraints that are not medically necessary.
  • Be assessed for pain and to have your pain managed.
  • Check with a specialist at your request and cost.
  • Be told by the providers responsible for your care of any ongoing health care needs after discharge.

Our patients have the responsibility to:

  • Provide complete information about the reason for your stay, past illnesses, hospitalizations, all medicines, and other matters relating to your health.
  • Ask questions about any part of your care that you do not understand.
  • Make sure that your hospital bill is taken care of as promptly as possible.
  • Follow hospital rules affecting patient care and conduct.
  • Deadly weapons and aggressive behavior are prohibited at all NGHS campuses. 
  • Be considerate of the rights of other patients, visitors, and staff. Guardians and visitors should also be considerate of others and conduct themselves appropriately.
  • Ask for linens and leave pillows in your room at discharge.
  • Not smoke or use tobacco products anywhere on the hospital property.
  • Not bring valuables or money to the hospital and if you do, allow them to be placed in the safe until you go home. We cannot accept responsibility for them if you do not have them placed in the safe.
  • Pay attention to the care you are receiving and make sure you are getting the right care and medications by the right staff member.
  • Educate yourself about you condition and care. Ask someone to be your advocate.
  • Not bring medications to the hospital and if you do, allow them to be stored in the pharmacy until discharge. We cannot accept responsibility for them if you do not have them stored in the pharmacy.
  • If you have an Advanced Directive, provide the hospital with a current copy.

To file a complaint while you are in the hospital, dial 92998 and you can speak with a Guest Services Representative. The person will come to you, take your information, and document it in our Patient Complaint Management System. Your complaint will be shared with a manager. If you would rather file your complaint after you are discharged, call 770-219-2998 and leave a message. A representative will call you back and gather your information. Or, you may contact the Georgia Department of Community Health (DCH), Healthcare Facility Regulation Division, 2 Peachtree Street, Suite 33-250, Atlanta, GA 30303-3142. Complaint intake phone number: 1-800-878-6442 and fax: 404-657-8935