MyChart is a free service offered to our patients!

If you have questions, please call 770-219-1963 to speak with our MyChart customer service team. If you prefer, you may email us at MyChart.Support@nghs.com.

To have your account re-activated, send an email request to MyChart.Support@nghs.com or call our MyChart Customer Support at (770)219-1963.

Messaging in MyChart can be a convenient way to get non-urgent medical advice from providers with whom you are a current patient. Messages can be sent at any time and are generally responded to within three business days, depending on volume. If your situation requires immediate attention, please call your provider’s office or dial 911 if it is an emergency.  

Most messages don’t involve a cost, but there are some responses that require medical expertise and clinical time to respond, those may be billed by your insurance based on your company’s guidelines.

What to expect if your message is billed to insurance:

If your message is billed to your insurance, you may not be charged at all or you may see a low out-of-pocket cost. 

The dollar amount a provider bills to insurance is based on the amount of time spent reviewing the medical record and providing advice. Providers may only bill for messages that require 5 minutes or more.

Different insurance plans cover different things. Here are a few examples of what you can expect:

1. Have Medicare? There’s no out-of-pocket cost for most people. Some might have a small fee of $3 to $8. If you’re a Medicare patient with secondary insurance, you’ll owe $0.
2. Have private insurance? Most insurance providers cover these messages at little to no cost to the patient. If you have a deductible, or this isn’t a covered benefit on your plan, you could owe $33 to $50.

Reach out to your insurance provider to learn the specific out-of-pocket costs for your plan.

Your MyChart information comes directly from your electronic health record at your provider’s office and any other NGHS facility. Your health information is reviewed and updated in your electronic health record at each visit. Ask your doctor or provider to correct any inaccurate information at your next clinic visit.

You will generally receive an answer within one to three business days. Please note that MyChart should not be used for urgent situations. Please call 911 if it is an emergency or contact your provider’s office or medical center if the situation requires immediate attention.

• Log in to a device that is connected to a printer.
• Click on the Menu link and find Document Center under the MyRecord category.
• Click on Document Center, Visit Records, then find the date you wish to print, or select the tab to print by date range.
• Select Download on the Download My Record page, click Request.
• Once the download is complete, select the downloaded record and click Download to open it.

For questions or help, call MyChart Support at 770-219-1963. 

When minors turn 13, privacy settings within MyChart will change. In order to obtain full access, parents will need to complete a Proxy Content Form, and their child will need to sign the consent. If you have questions about this, please contact your child’s physician’s office.

• Proxy Form – Minor (English)
• Proxy Form – Minor (Spanish)

No. MyChart offers direct access to your personal health record. Communications about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

No, due to the sensitive nature of medical information, adults must establish their own MyChart account. However, spouses can request proxy access to each other’s accounts.

Contact us at MyChart.Support@nghs.com and after we verify your information, a new code will be sent to you by US postal mail. Privacy concerns prevent us from sending you a new activation code by email.

Log in to MyChart and from the menu on the left, go to the Preferences section and select the appropriate option.

Once logged into MyChart, click on the Menu link and find Billing Summary under the Billing category. Click Billing Summary>click the “Cancel paperless billing” link.

You can easily pay your outstanding bill in MyChart by following these steps. Go to Menu > Billing Summary (in the Billing section) > Click the green “Pay now” button. You may pay the total amount due or a portion of the bill by selecting the “other amount” option. NGHS accepts credit cards or payment directly from your bank account. Fill in your payment information and click the “Submit” button to finalize the payment. You also have the option to save your payment method for future payments.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Users control their password, and the account cannot be accessed without it. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

Northeast Georgia Health System now requires two-factor authentication to log in to your MyChart account. This added layer of security ensures that your medical information remains safe and protected. 

MyChart is owned and operated by NGHS and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by NGHS.

We aim to protect the privacy and security of your information and recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time. To ensure your privacy and security, we will automatically log you out of MyChart if your keyboard remains idle for 15 minutes or longer.

Email: If you have not received the two-step verification code to the email address that is associated with your MyChart account, check your spam or junk folder. If the email is not present in either folder, please contact MyChart Customer Support at 770-219-1963, Monday through Friday, from 8AM-4:30PM EST. 
 
Text: If you have not received a MyChart verification code within 5-10 minutes, text the word UNSTOP to 1-855-779-0525 from your mobile phone. After receiving the Opt-In Response Message, return to MyChart and retry signing in. If you continue to experience issues, call 770-219-1963 Monday through Friday between 8AM-4:30PM EST. 

• Email: If you did not receive your email verification, please check your junk or spam folder. 
• Text: If you did not receive a text verification, send a text to 622-622 with the message ‘NGHS MYC’. Go back to MyChart, click the resend code link. You should then receive a text verification code from this number.

 For questions or help, call MyChart Support at 770-219-1963. 

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care Team
• Health Issues
• Medications
• Messages
• Test Results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

• You can request that we deactivate your account by contacting the MyChart Customer Support at (770) 219-1963.
• On the website, access the Account Deactivation page from the Security Settings activity.
• On the mobile app in version 10.1 or higher, access the Account Deactivation page from teh Account Settings Activity.

1. Go to Menu > Insurance Summary
2. Click add Insurance Card Photos if adding a new plan OR click Replace Insurance Card Photos if updating insurance card
3. Upload both sides of your insurance card, one side at a time
   • Tap Add front to upload the front image of your card
   • Choose one of the following options to upload the image
     • Photo Library to locate a photo or screenshot of your insurance card
     • Browse your storage to locate a previously saved file of your insurance card
   • Tap Add back to upload the back image of your insurance card and repeat steps above
4. Both sides of your insurance card should now be uploaded; tap the Remove button if you need to make adjustments
5. Click the Submit button to save your files

Your communication settings were updated to deliver a single, daily notification for new test results instead of an alert for each separate result. You are still able to view results in MyChart as soon as they are released.

If you would like to receive individual notifications for each test result, click here. For assistance, call 770-219-1963 to speak with a member of our MyChart customer service team or email us at MyChart.Support@nghs.com.