MyChart offers is a secure on-line line tool that lets you connect with your doctor or provider and manage your health. MyChart is private and secure, and you have access 24 hours a day from your computer or mobile device. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

• Manage your appointments – request and schedule appointments or view details of your past and upcoming appointments.
• View your medical information online.
• View test results sooner – no more waiting for a call or letter; get your test results and read your doctor’s comments online.
• Manage your medications.
• Pay your bill securely – review your Northeast Georgia Health System bill and send secure payments online.
• Access trusted health information resources.
• Stay in touch with your provider – get answers to your medical questions from the comfort of your home.

1. Click here to sign up for a free account.
2. Ask your doctor or office staff about setting up your MyChart account.
3. Request family access for your children or others in your care by contacting MyChart Support at 770-219-1963.

Need some help?
If you need help accessing MyChart, contact the MyChart Support HelpDesk at 770-219-1963, Monday through Friday, from 7:00 a.m. to 4:30 p.m.

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation. If you have any questions regarding your results, please contact your provider’s office directly.

Instructions below include how to message and send an attachment to your provider.

• Using the Website: Log into your MyChart account at mychart.nghs.com. On the homepage you will find your care team. Depending on the size of your screen, you may need to scroll down to find the Care Team section. Find the provider’s name you wish to message by clicking on the envelope symbol next to the provider’s name, select the type of medical question, type your message and click send.

To submit an attachment: Click on the paper clip at the bottom of the email message to add an attachment such as an image or document.

• Using the Mobile App: If using the mobile app, select Messages>SEND A MESSAGE>select Medical Question>select the type of medical question>choose the recipient you wish to message, type your message and click send.

To submit an attachment: Click on the paper clip at the bottom of the email message to add an attachment such as an image or document.

If you do not hear back from your provider in a reasonable amount of time, please call your provider’s office. 

MyChart lets you share your medical record with anyone who helps provide you care. Use the “Share Everywhere” feature to share your record. Go to Menu > Share Everywhere (in the Sharing section). Push the “Request share code button” and enter the recipient’s name. As long as the recipient knows your birthdate and has access to shareeverywhere.epic.com, he or she will be able to see your record for a single session.

Yes. This is called proxy access and allows a parent (or guardian) to log into their personal MyChart account to view their child or family member’s health record. You will need to complete and sign a Proxy Consent Form and provide Legal Guardianship documentation, if applicable, and return it via e-mail to MyChart.Support@NGHS.com or fax to 770-219-2667. For questions, please call MyChart Customer Support at 770-219-1963.

When minors turn 13, privacy settings within MyChart will change. In order to obtain full access, parents will need to complete a Proxy Content Form, and their child will need to sign the consent. If you have questions about this, please contact your child’s physician’s office.

If you received a COVID-19 vaccine and it isn’t displaying on the My Record COVID-19 page, you can check for updates from state registries by clicking the “update” button. If you do not see the update button, click the down arrow next to your completed vaccines. MyChart will search state immunization registries for your vaccine record. You can query the state registry once every 8 hours.

If the state immunization registries did not return any information, you can manually enter your vaccine information. Click the “Enter vaccination information” button and complete the questionnaire. You will be required to attach proof of vaccinations. Once you submit the questionnaire, your information will be verified and updated by a healthcare team member. Please allow for 72 hours for your information to be verified.

Click the “Forgot password” link on the sign-in page to reset your password online. You may also contact our MyChart Customer Patient Support Line at 770-219-1963 to request a new, secure password.

Log in to MyChart and from the menu on the left, go to the Preferences section and select the appropriate option.

If you need to request a medication refill, follow these steps. Go to Menu > Medications (in the My Record section). Click the green “Request refills” button and click the box next to the medication that you need refilled. You can also select the “Other prescriptions you would like filled” option and write in the medication name in the comments box. Click Next. Verify your medications and select the pharmacy you want the prescription sent to. Be sure to click the Submit button to finalize the request.

Scheduling an appointment in MyChart is simple. Start by going to Menu > Schedule an Appointment (in the Find Care section). You can start the process by selecting a specific provider or by the reason why you need to see a provider. You will need to complete each step by providing the requested information, including appointment location and time, the provider you want to see, and reason for your visit.

At the last step, “Verify and schedule”, you will be able to review all the information you entered, instructions before your visit, copay amount, and the option to be notified about an earlier available appointment time. Click the green “Schedule it” button to finalize your appointment request.

From the Website:

Navigate to MENU > SECURITY SETTINGS, click the RED button that says, “Turn off two-step verification” and enter your MyChart password. Enter the 6-digit verification code.

From the Mobile App:

Navigate to MENU > ACCOUNT SETTINGS, toggle the button in blue for “Two-Step Verification” and enter your MyChart password. Enter the 6-digit verification code.

To manage how you receive notifications for certain types of information (for example, a reminder for your upcoming appointment) login to your MyChart account, then go to Menu > Communication Preferences. You can select any combination of email, text, phone call, or U.S. postal mail for each notification type. Be sure to click the “Save changes” button. You can also opt out of all text messages by clicking the blue link, “opting out of all text notifications” on the right side of the screen.

To manage push notifications on your phone, go to Menu > Account Settings in the MyChart app. Toggle notifications on or off by pushing the button next to Notifications.