Connect with MyChart

MyChart is an easy, secure, and convenient way to manage your health care.

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Download the App

Install the MyChart app on your mobile device.

Benefits of Using MyChart

MyChart is secure, easy to use, available at no cost, and works from your computer or mobile device. Here are some of the benefits:

Manage your appointments

Access family records

Get test and lab results

Get medication refills

Contact your provider

Easily pay bills


MyChart FAQs

Enrollment

What is MyChart?

MyChart offers is a secure on-line line tool that lets you connect with your doctor or provider and manage your health. MyChart is private and secure, and you have access 24 hours a day from your computer or mobile device. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Manage your appointments – request and schedule appointments or view details of your past and upcoming appointments.
  • View your medical information online.
  • View test results sooner – no more waiting for a call or letter; get your test results and read your doctor’s comments online.
  • Manage your medications.
  • Pay your bill securely – review your Northeast Georgia Health System bill and send secure payments online.
  • Access trusted health information resources.
  • Stay in touch with your provider – get answers to your medical questions from the comfort of your home.
Desktop Instructions
Mobile Instructions
Is there a fee to use MyChart?

MyChart is a free service offered to our patients!

How do I sign up?
  1. Click here to sign up for a free account.
  2. Ask your doctor or office staff about setting up your MyChart account.
  3. Request family access for your children or others in your care by contacting MyChart Support at 770-219-1963.

Need some help?
If you need help accessing MyChart, contact the MyChart Support HelpDesk at 770-219-1963, Monday through Friday, from 7:00 a.m. to 4:30 p.m.

Mobile Instructions
Who do I contact if I have further questions?

If you have questions, please call 770-219-1963 to speak with our MyChart customer service team. If you prefer, you may email us at MyChart.Support@nghs.com.

What do I do if I get locked out of my account?

To have your account re-activated, send an email request to MyChart.Support@nghs.com or call our MyChart Customer Support at (770)219-1963.

Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation. If you have any questions regarding your results, please contact your provider’s office directly.

Mobile Instructions
If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic health record at your provider’s office and any other NGHS facility. Your health information is reviewed and updated in your electronic health record at each visit. Ask your doctor or provider to correct any inaccurate information at your next clinic visit.

How do I send a message to my provider directly?

Instructions below include how to message and send an attachment to your provider.

  • Using the Website: Log into your MyChart account at mychart.nghs.com. On the homepage you will find your care team. Depending on the size of your screen, you may need to scroll down to find the Care Team section. Find the provider’s name you wish to message by clicking on the envelope symbol next to the provider’s name, select the type of medical question, type your message and click send.

To submit an attachment: Click on the paper clip at the bottom of the email message to add an attachment such as an image or document.

Desktop Instructions
  • Using the Mobile App: If using the mobile app, select Messages>SEND A MESSAGE>select Medical Question>select the type of medical question>choose the recipient you wish to message, type your message and click send.

To submit an attachment: Click on the paper clip at the bottom of the email message to add an attachment such as an image or document.

If you do not hear back from your provider in a reasonable amount of time, please call your provider’s office. 

Mobile Instructions
If I send a message to my doctor, when can I expect a reply?

You will generally receive an answer within one to three business days. Please note that MyChart should not be used for urgent situations. Please call 911 if it is an emergency or contact your provider’s office or medical center if the situation requires immediate attention.

How do I download my medical record so that I can print it?
  • Log in to a device that is connected to a printer.
  • Click on the Menu link and find Document Center under the MyRecord category.
  • Click on Document Center, Visit Records, then find the date you wish to print, or select the tab to print by date range.
  • Select Download on the Download My Record page, click Request.
  • Once the download is complete, select the downloaded record and click Download to open it.

For questions or help, call MyChart Support at 770-219-1963. 

When I click on my test result, nothing shows up. Why does this happen?

A paper lab result may have been scanned into your medical record. Scanned results cannot be viewed through MyChart. It is best to message your provider via MyChart to discuss any questions you may have about a particular result.

How do I share my health records or visit summary?

MyChart lets you share your medical record with anyone who helps provide you care. Use the “Share Everywhere” feature to share your record. Go to Menu > Share Everywhere (in the Sharing section). Push the “Request share code button” and enter the recipient’s name. As long as the recipient knows your birthdate and has access to shareeverywhere.epic.com, he or she will be able to see your record for a single session.

Desktop Instructions
Mobile Instructions

MyChart for My Family

Can I view a child or family member’s health record in MyChart?

Yes. This is called proxy access and allows a parent (or guardian) to log into their personal MyChart account to view their child or family member’s health record. You will need to complete and sign a Proxy Consent Form and provide Legal Guardianship documentation, if applicable, and return it via e-mail to MyChart.Support@NGHS.com or fax to 770-219-2667. For questions, please call MyChart Customer Support at 770-219-1963.

Desktop Instructions
Mobile Instructions
Why can I no longer see my child’s information?

When minors turn 13, privacy settings within MyChart will change. In order to obtain full access, parents will need to complete a Proxy Content Form, and their child will need to sign the consent. If you have questions about this, please contact your child’s physician’s office.

Desktop Instructions
Mobile Instructions
Can I ask questions about a family member from my personal MyChart account?

No. MyChart offers direct access to your personal health record. Communications about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, adults must establish their own MyChart account. However, spouses can request proxy access to each other’s accounts.

How do I update my COVID-19 vaccine information?

If you received a COVID-19 vaccine and it isn’t displaying on the My Record COVID-19 page, you can check for updates from state registries by clicking the “update” button. If you do not see the update button, click the down arrow next to your completed vaccines. MyChart will search state immunization registries for your vaccine record. You can query the state registry once every 8 hours.

If the state immunization registries did not return any information, you can manually enter your vaccine information. Click the “Enter vaccination information” button and complete the questionnaire. You will be required to attach proof of vaccinations. Once you submit the questionnaire, your information will be verified and updated by a healthcare team member. Please allow for 72 hours for your information to be verified.

Mobile Instructions

After Enrollment

I forgot my password. What should I do?

Click the “Forgot password” link on the sign-in page to reset your password online. You may also contact our MyChart Customer Patient Support Line at 770-219-1963 to request a new, secure password.

Video Instructions

Can you send me a new activation code as I have lost it, let it expire, or did not receive it?

Contact us at MyChart.Support@nghs.com and after we verify your information, a new code will be sent to you by US postal mail. Privacy concerns prevent us from sending you a new activation code by email.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log in to MyChart and from the menu on the left, go to the Preferences section and select the appropriate option.

Mobile Instructions

How do I turn off paperless billing in MyChart so that I am mailed a paper bill?

Once logged into MyChart, click on the Menu link and find Billing Summary under the Billing category. Click Billing Summary>click the “Cancel paperless billing” link.

How do I pay a bill?

You can easily pay your outstanding bill in MyChart by following these steps. Go to Menu > Billing Summary (in the Billing section) > Click the green “Pay now” button. You may pay the total amount due or a portion of the bill by selecting the “other amount” option. NGHS accepts credit cards or payment directly from your bank account. Fill in your payment information and click the “Submit” button to finalize the payment. You also have the option to save your payment method for future payments.

How do I request a medication refill?

If you need to request a medication refill, follow these steps. Go to Menu > Medications (in the My Record section). Click the green “Request refills” button and click the box next to the medication that you need refilled. You can also select the “Other prescriptions you would like filled” option and write in the medication name in the comments box. Click Next. Verify your medications and select the pharmacy you want the prescription sent to. Be sure to click the Submit button to finalize the request.

Mobile Instructions
How do I schedule an appointment?

Scheduling an appointment in MyChart is simple. Start by going to Menu > Schedule an Appointment (in the Find Care section). You can start the process by selecting a specific provider or by the reason why you need to see a provider. You will need to complete each step by providing the requested information, including appointment location and time, the provider you want to see, and reason for your visit.

At the last step, “Verify and schedule”, you will be able to review all the information you entered, instructions before your visit, copay amount, and the option to be notified about an earlier available appointment time. Click the green “Schedule it” button to finalize your appointment request.

Mobile Instructions
How do I see upcoming appointments?

MyChart makes it easy to keep track of your upcoming appointments and view previous visit notes and messages. Go to Menu > Visits (in the My Record section). The “Future” section has your upcoming appointments. If you click into your future appointments, you will have the option to get on the wait list in case an earlier appointment opening is available. You can also add the appointment to your calendar. The “Past” section contains your After Visit Summaries and patient messages.  

Technical Questions

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Users control their password, and the account cannot be accessed without it. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyChart is owned and operated by NGHS and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by NGHS.

I was logged out of MyChart, what happened?

We aim to protect the privacy and security of your information and recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time. To ensure your privacy and security, we will automatically log you out of MyChart if your keyboard remains idle for 15 minutes or longer.

My activation code does not work. What should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, please call our MyChart Customer Support Team at 770-219-1963 or email us at MyChart.Support@nghs.com.

I did not receive my verification code via email and/or text to login into my account. What do I do?
  • Email: If you did not receive your email verification, please check your junk or spam folder. 
  • Text: If you did not receive a text verification, send a text to 622-622 with the message ‘NGHS MYC’. Go back to MyChart, click the resend code link. You should then receive a text verification code from this number.


 For questions or help, call MyChart Support at 770-219-1963. 

How do I turn off two-factor authentication?

From the Website:

Navigate to MENU > SECURITY SETTINGS, click the RED button that says, “Turn off two-step verification” and enter your MyChart password. Enter the 6-digit verification code.

From the Mobile App:

Navigate to MENU > ACCOUNT SETTINGS, toggle the button in blue for “Two-Step Verification” and enter your MyChart password. Enter the 6-digit verification code.

Haven’t logged in yet? While protecting your health information is a high priority, you can turn off two-step verification by clicking the blue link at the bottom of the Set Up Two-Step Verification page.

How can I turn off or limit notifications from MyChart?

To manage how you receive notifications for certain types of information (for example, a reminder for your upcoming appointment) login to your MyChart account, then go to Menu > Communication Preferences. You can select any combination of email, text, phone call, or U.S. postal mail for each notification type. Be sure to click the “Save changes” button. You can also opt out of all text messages by clicking the blue link, “opting out of all text notifications” on the right side of the screen.

To manage push notifications on your phone, go to Menu > Account Settings in the MyChart app. Toggle notifications on or off by pushing the button next to Notifications.

Mobile Instructions

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

I have multiple MyChart accounts. How do I link them together?

If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care Team
  • Health Issues
  • Medications
  • Messages
  • Test Results
  • Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

How do I delete my account?
  • You can request that we deactivate your account by contacting the MyChart Customer Support at (770) 219-1963.
  • On the website, access the Account Deactivation page from the Security Settings activity.
  • On the mobile app in version 10.1 or higher, access the Account Deactivation page from teh Account Settings Activity.