Request Medical Records

Patients may request records for all NGHS entities, including NGMC (all campuses), NGPG, Georgia Heart Institute, New Horizons, and Hospice of NGMC.

Office hours

Monday – Friday, 8:30am – 4:15pm
Holiday hours may vary

How to Request Copies of Medical Records

Corporate Plaza is temporarily closed. We apologize for the inconvenience.
If you need paper copies of your medical records today,
please call 770-219-0500, Monday – Friday, 8:30 a.m. – 4:15 p.m.

Otherwise, use one of the options below to request your medical records.

Option 1 – Request Records Online

Our web-based tool offers our patients and their families an easy and secure way to request medical records online. There is no additional charge to use this online service, however, there may still be a cost associated with retrieving your medical records. 

Please note, Chrome, Safari and Firefox are the recommended browsers for this application.

Option 2 – Through MyChart

Patients can access certain records using their MyChart account. Patients will need to create an account if they do not already have an active account, which requires a unique validation code. 

If you need help accessing MyChart or do not have a validation code, contact: 

MyChart Support Help Desk
Call 1-855 208-0122  -or-  770-219-1963
Monday through Friday 8:00 a.m. – 4:30 p.m.

Option 3 – By Mail or Fax

Please print and complete the form below:

This form is in .PDF format and will require the Acrobat Reader plug-in to view.

Then mail, deliver in person, or fax the completed form:

Mailing Address
Northeast Georgia Medical Center
Release of Information
743 Spring Street NE
Gainesville, GA  30501
Physical Address
Northeast Georgia Medical Center
Release of Information
3137 Frontage Road
Gainesville, GA 30504

Fax:  770-219-6903

Please Note:

  • We will be unable to process incomplete forms
  • When mailing the form, please include a copy of your photo identification/driver’s license.
  • Please also ensure that you include your telephone number in the event we have any questions regarding your request.
Option 4 – In-Person Pick-up

Medical records can be picked in-person up at our physical location at Corporate Plaza.


3137 Frontage Road
Gainesville, GA 30504

Office Hours:

Monday – Friday, 8:30am – 4:15pm
Holiday hours may vary

Phone Number:


Additional Information & Resources

Request for Amendment of Health Information

To request for an amendment to be made to your health information, please complete a Medical Record Change Request Form.

Mail the completed form to:
Health Information Management,
743 Spring Street NE,
Gainesville, GA 30501

About Children’s Records

Before your child’s medical records can be released, the legal guardian must complete, date and sign a release of information authorization (see Option 3 above to download the form).  If the child is over the age of 18, he/she must request the information himself.

How Records are Released
  • Medical records can be faxed only to a physician’s office, hospital, or clinic.  There is no charge for this service.  If you are requesting records be sent to yourself or any place other than those listed above, there could be fees associated with production of records based on the delivery method. 
  • You may make an appointment to pick up copies of the record from our office during normal business hours.  Records can only be picked up with proper photo identification.  Otherwise, records will be mailed.
  • Associated Fees:  Please see the Fee Schedule Acknowledgement form attached to the authorization form (above) to see the most current fee requirements based on Georgia regulations.
Electronic Health Information (EHI) Exports

Effective January 1, 2024, in compliance with the 21st Century Cures Act, Northeast Georgia Health System is able to perform EHI (electronic health information) exports upon request, and its use is dependent on the system that is receiving it. This data export is not formatted for human utilization. Please call discuss the best option for your medical records needs 770-219-0500.