Privacy Policy

Notice of Privacy Practices, Effective Date: September 13, 2013 -- Last Updated: September 17, 2019

This notice describes how information about you may be used and disclosed and how you can access it. Please review the following information carefully.

How We May Use and Disclose Information About You

The following describes different ways that we use and disclose medical information. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the following categories.

For Treatment

We may use medical information about you for the purpose of providing medical treatment or services to doctors, nurses, technicians, medical students, volunteers, or other personnel involved in your care at the System. We may also disclose your medical information to people outside of the System who may be involved in your care such as friends, family members, if you have indicated that you would like these people to be informed of your care, or employees or medical staff members of any hospital or nursing facility if you are transferred or admitted to the facility for care.

For Payment

We may disclose medical information about you so that the treatment and services at the System may be billed by the System and payment collected from you, an insurance company or a third party. We may also disclose your medical information to another health care provider for payment of services you may have received at another medical facility. However, you may request that we not disclose your medical information to any persons or entities responsible for paying any portion of the charges you incur as a patient of the System provided that you pay all charges in full at the time of the request.

For Health Care Operations

We and our business associates may use and disclose medical information about you for health operations. These disclosures are necessary to run the System and ensure that all patients receive quality care. This includes disclosure of your medical information to doctors, nurses, medical students, and other personnel at the System for review and learning purposes. We may also disclose your information to researchers collecting medical information to study health care and health care delivery—we will remove information that personally identifies you before providing researchers with your information. Disclosures may also include other providers for use in their healthcare operations.

Health-Related Benefits and Services

You will not receive any marketing or advertising communications from us unless you indicate in your signed (or acknowledgded) Notice of Privacy Practices that you wish to receive such communications. If you indicate that you would like to receive such communications, we may use and disclose your medical information to inform you of benefits or services that may interest you. If at any time you decide that you no longer wish to receive such communications, you may elect not to receive further marketing or advertising communications by contacting the number provided or by notifying the System’s Privacy Office in writing.

Fundraising Activities

We may use your medical information to contact you about our efforts to raise money. You may opt out by providing your written request to the System’s Privacy Office or by informing the individual who contacts you of your desire to opt out of fundraising communications. Each time we contact you regarding fundraising efforts, we must ask you if you wish to opt out of all future fundraising communications.

Hospital Directory

We may include limited information about you in the hospital directory while you are a patient at the System. If you do not want anyone to know this information or to limit the amount of information that is disclosed and to whom, you may request limitations at the time of registration or during your stay.

Special Situations

In the following special situations we may release your medical information: organ and

tissue donation, active duty military personnel and veterans, worker’s compensation, public health activities, health oversight activities, lawsuits and disputes, law enforcement, coroners and medical examiners, national security and intelligence activities, protective services for the President and others, inmates, and research, public health threat and safety of others, disaster relief efforts.

Psychotherapy Notes

Psychotherapy notes will not be disclosed outside of the System except as authorized by you in writing, pursuant to court, or as required by law. Notes will only be disclosed to personnel at the System who wrote the notes (except for training purposes and to defend against a legal action brought against the entity) unless you properly authorized such disclosure in writing.

Your Rights Regarding Your Medical Information

Our Obligation to You

(1) To make sure that medical information that identifies you is kept private; (2) To notify you regarding our legal duties, your legal rights, and our privacy practices at the System; (3) To abide by these terms of notice. You have the following rights regarding medical information we maintain about you:

Right to Inspect and Copy

You have a right to inspect and receive a copy of your medical record. If your request is denied you may request that the denial be reviewed, and that decision will be final. You may be charged a fee for the costs associated with copying, mailing, or other supplies associated with the request. If all or any portion of your health information in an electronic format, you may request an electronic copy.

Right to Amend

If you feel that the medical information about you in your record is incorrect or incomplete, you may ask us to amend it. To request an amendment, your request must be made in writing and submitted to the System’s Health Information Management department. If your request is denied, you may submit in writing a statement of disagreement and ask that it be included in your medical record.

Right to an Accounting of Disclosures

You have a right to request a list of certain disclosures that we have made regarding your medical information. Submit your request in writing to the System’s Privacy Office.

Right to Request Restrictions

You have a right to request a restriction or limitation on the medical information we use or disclose about you, except where disclosure of the information is required by law. To request restrictions, you must make your request in writing to the System’s Privacy Office. We are not required to agree to your request. If we do agree, we will comply with your request except where the information is needed to provide you with emergency treatment.

Right to Request Confidential Communications

You have a right to request that we communicate with you about medical matters in a certain way and at a certain location. To request confidential communications, make your request at the time of registration or during your visit.

Right to this Notice

You have a right to a paper copy and may request it at the time of service or by contacting the System’s Privacy Office.

Changes to this Notice

We reserve the right to change this notice. We will post a copy of the current notice. The notice will contain the effective date in the top right corner. If the notice changes, a copy will be available to you upon request.

Investigation of PHI Breach

If we determine that the disclosure of your medical information constitutes a breach of the federal privacy or security regulations governing unsecured protected health information, we will (1) Provide a notice of the breach (2) Advise you of what we plan to do to mitigate the damage (if any) caused by the breach and (3) Advise on steps you should take to protect yourself from potential harm from the breach.

Sale of Health Information

We will not sell your health information unless you have authorized us to do so in your signed Notice of Privacy Practices.

Additional Information

If you would like more information, contact the System’s Privacy Office at 770-219-5403.


If you believe your privacy rights have been violated, you may file a complaint with the System or with the Secretary of the United States Department of Health and Human Services. To file a complaint with the System, contact the System’s Privacy Office by mail at 743 Spring Street, Gainesville, Georgia 30501, or call 770-219-5403. You will not be penalized for filing a complaint.

Other Uses of Medical Information

Other uses and disclosure of medical information not covered by this notice may be made in accordance with your written permission or as required by law. If you provide us with permission to use or disclose your medical information, you may revoke that permission at any time. To revoke your permission, you must provide your request in writing to the System’s Privacy Office.

Our Promise to You

  •  We will strive to understand patient needs and requirements, and take all reasonable actions necessary to enable NGHS to provide high quality services. 
  •  We will treat every patient with dignity, respect and compassion. We will demonstrate sensitivity and responsiveness to patients’ needs by listening attentively and patiently to their comments and concerns. 
  •  We will endeavor to engage the services of only clinicians with proper credentials, experience and expertise in meeting the needs of our patients. 
  •  We will screen our medical professionals against duly authorized licensing and disciplinary authorities for any sanctions for performance or conduct. 
  •  We recognize the rights of patients to receive appropriate and quality care without discrimination due to race, creed, religion, gender, national origin, disability, age, or ability to pay. 
  •  We will endeavor at all times to provide medical services to patients which are safe and which comply with all applicable laws, regulations and professional standards. 
  •  We will take reasonable steps to ensure the safety and security of patients, visitors and employees. 
  •  We will respect and continuously strive to protect the confidentiality of all patient information, particularly patient medical records, as required by law. 
Copyright ©2020 Northeast Georgia Health System, Inc. | 743 Spring Street Gainesville, GA 30501 | (770) 219-9000

COVID-19 questions?
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If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

For the protection of our patients, staff and community, our visitation guidelines have been updated.

Click here to view our current visitation guidelines.

We update COVID-19 data on our website each day by 3:00 p.m.

Click here to view our updated information.

The best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to and we will hand them out to our residents and staff to enjoy.

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