Patient Care & Safety Concerns

If you have any concerns about customer service, patient care or safety at NGHS or any of its facilities that are not addressed to your satisfaction, please contact us or call our Patient Experience Department at 770-219-2998.

Our representatives will work with Management staff to address your concerns.   

If we do not resolve these customer service, patient care or safety concerns, you may contact the Georgia Department of Community Health, Healthcare Facility Regulation Division, 2 Peachtree Street, Atlanta, GA 30303-3142. Phone number: 1-800-878-6442; Fax: 404-657-8935. 

You may also contact our accrediting agency, DNV GL Healthcare, via the website, by email:, by phone: 866-­496­‐9647, by fax: 513-947-1250, or by postal mail:
ATTN: Hospital Complaint
DNV GL - Healthcare
400 Techne Center Dr. Suite 100
Milford, OH 45150​

Patient Identity Theft Concerns

What is Patient Identity Theft?
Patient identity theft occurs when someone uses a person’s name or other parts of the individual’s identity – such as insurance information or Social Security Number – without the person’s knowledge or consent to obtain medical services or goods.  Patient identity theft can also occur when someone uses the person’s identity to obtain money by falsifying claims for medical services and falsifying medical records to support those claims.

Patient identity theft can result in the inclusion of erroneous and/or fictitious medical information in the victim’s existing medical records.  Patient identity theft is a subset of health care fraud.  But it is not just that, because the crime can also have financial and other life changing consequences for patients.  It isn’t just a crime against the health care system.  Patient identity theft is a crime that can cause great harm to its victims.

Patient identity theft typically leaves a trail of falsified information in medical records that can plague victims’ medical and financial lives for years.  It’s a crime involving theft or abuse of identity information as well as a crime that makes individuals victims in addition to the providers and insurers who may directly bear financial losses.

Are you a Victim of Identity Theft?
If you feel you have been the victim of patient identity theft, please contact our Department of Corporate Compliance, Internal Audit and Privacy at(770) 219-5403.  The Federal Trade Commission (FTC) also has useful tools for identity theft victims, as well as guidance to help consumers prevent identity theft; visit the FTC’s web site at

Copyright ©2020 Northeast Georgia Health System, Inc. | 743 Spring Street Gainesville, GA 30501 | (770) 219-9000

COVID-19 questions?
Questions about COVID-19?
Our chatbot can answer simple COVID-19 questions.

Hi there! I can help quickly answer common questions about COVID-19. Please pick one of the options below.

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  • I don’t feel well. What should I do?
  • How can I help?
  • How can I prevent COVID-19?
  • What is NGHS doing for the COVID-19 crisis?

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to and we will hand them out to our residents and staff to enjoy.

There is currently no vaccine to prevent COVID-19, so the best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

In late January, NGHS created a Coronavirus Task Force including leaders from across the system to begin preparing for the possibility that our facilities and staff may see patients with COVID-19.

We have been following the guidance of the CDC and are working to ensure staff are diligent in following standard protocol to ask patients about their travel history. In the event that additional preparation is needed, this team will move swiftly to follow any new guidance.

About COVID-19 Testing:

NGHS has the ability to coordinate testing at some of our locations. Please call your doctor's office or urgent care clinic for advice about whether testing is right for you. Recently we implemented a new E-Visit specific to the Coronavirus.

Learn more about E-Visits from these area practices:

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