Nationwide Recovery Services, Inc. Data Security Event
Northeast Georgia Health System is writing to inform you of an incident involving one of our vendors that may impact the security of your personally identifiable information. Nationwide Recovery Services (NRS), a debt collection agency that received your information through its normal course of business with Northeast Georgia Health System, experienced unauthorized access of its network. We are providing you with information about the incident, NRS’ response, and steps you may take to better protect against the possibility of identity theft and fraud if you feel it is necessary to do so.
What Happened?
In July 2024, NRS discovered suspicious activity related to certain systems which resulted in a network outage. NRS immediately took steps to secure their environment and launched an investigation to determine the nature and scope of the activity. The investigation determined there was unauthorized access to the NRS network between July 5, 2024, and July 11, 2024, and that certain files and folders were copied from their systems. As a result, NRS began an extensive review of these files and folders to determine what information they contained and to which NRS client the information belonged to. This review was completed on or about February 3, 2025.
What Information Was Involved?
NRS undertook an in-depth review process to identify the individuals and NRS clients who were potentially impacted. Northeast Georgia Health System was notified by NRS because the investigation determined that certain information relating to you may have been within the accessed systems, including your name and mailing address. Please note that NRS does not have any evidence of identity theft and fraud as a result of this incident.
What Is NRS Doing?
Based on the communication Northeast Georgia Health System received from NRS, they immediately took steps to confirm the security of their systems and conducted an investigation. The communication also states that NRS reviewed their existing security policies and implemented additional measures to further protect against similar incidents moving forward. NRS reported the incident to law enforcement and regulators, as required by law.
What You Can Do.
We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your account statements, explanation of benefits and health insurance/medical bills, and monitoring your free credit reports for suspicious activity and to detect errors over the next 12 to 14 months.
A consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit https://www.annualcreditreport.com or call, toll-free, 1-877-332-8228.
We apologize for the stress and worry this situation may cause you. We are committed to keeping your information safe and assure you we are doing everything possible to retain your trust in Northeast Georgia Health System.
If you have any questions or concerns, please do not hesitate to call us toll-free at 1-844-917-1115.
Posted June 15, 2025.