Where should I go to get the care I need?

Posted: Tuesday, December 28, 2021
NGPG Family Medicine
NGPG Urgent Care

December, 28, 2021 update: Due to the overwhelming demand, all healthcare providers are experiencing longer than normal wait times. Please be patient with us as we work to care for you and the community.

COVID-19 is likely all you’re hearing about right now. But that doesn’t mean other sicknesses and injuries have stopped. That’s why our Emergency Rooms and Urgent Cares have remained open throughout the pandemic, and why our Northeast Georgia Physicians Group Internal and Family Medicine practices, as well as our Pediatric locations, have remained dedicated to caring for you.

With things around you changing what feels like every day, you might be wondering where to go for care. You’ll find some helpful information below that will help you understand where to go and help keep our wait times across Northeast Georgia Health System as low as possible.

Primary Care

In an effort to help with the increased volume our Emergency Departments and Urgent Cares are experiencing, we’re asking that if you feel you need Urgent Care, but see they have a lengthy wait time, please call your primary care provider to see if they can care for you instead.

Reasons you might need care at a Primary Care office:

  • Aches and pains
  • Cold and flu
  • COVID-19
  • COVID-19 Monoclonal Antibody treatment
  • Earaches and eye infections
  • Headaches and migraines
  • Minor cuts and burns
  • Pulled or strained muscles
  • Sinus infections and allergies
  • Skin infections and minor abscesses
  • Sprains and fractures
  • Upset stomach
  • Urinary tract infections

Urgent Care

Just because our Urgent Cares are busy, doesn’t mean we don’t want to see you. You can still save your spot online and wait at home or in your car for any of the symptoms listed above. We’re still offering the same expert, patient-centered care to patients 6 months and older at each of our locations in Braselton, Cleveland, Dacula, Dahlonega, Dawsonville and Gainesville.

Just remember, Urgent Care is here for non-life-threatening medical problems. Our experienced team works closely with emergency physicians and primary care specialists to treat minor illnesses or injuries that require immediate attention seven days a week, including holidays.

Services offered at Urgent Care:

  • Diagnostic testing (including COVID-19, strep and lab services)
  • Back-to-school and sports physicals
  • Digital X-rays
  • EKG services
  • Pediatric care

Emergency Care

Although we encourage you to seek care at one of our primary care offices or urgent cares, there are still emergencies that arise where you may need us in the Emergency Department. We’re here to help and want to make sure you get the right care at the right time. Of course, if you don’t think you can make it to the emergency room, call 911.

When to seek emergency care:

  • Severe chest pain or difficulty breathing
  • Heart attack symptoms
  • Stroke symptoms, such as balance difficulties, vision loss, sudden numbness or slurred speech
  • Compound fracture, which involves a bone protruding through the skin
  • Seizures or loss of consciousness
  • Deep knife wounds or gunshot wounds
  • Heavy, uncontrollable bleeding
  • Moderate to severe burns
  • Poisoning
  • Pregnancy-related problems
  • Serious head, neck or back injury
  • Severe abdominal pain

Are you sick, injured or simply looking for care?

We get it. It can be overwhelming. That’s why Northeast Georgia Physicians Group (NGPG) is here to help you find the best care options to meet your needs within your timeframe.