Text Messaging System

Current NGHS patients are automatically opted in to receive text messages. Beginning May 20, 2026, those messages will be sent from  the number 318362 rather than a traditional phone number.

Current NGHS patients are automatically opted in to receive text messages. If you are a new patient, welcome! You can opt in using any of the following methods:

• By texting START to 318362
• At your next appointment, ask the front desk registration staff to opt you in for text messages.
• In MyChart, follow these steps:
  • From the MyChart Menu, navigate to Account Settings > Communication Preferences.
  • Click the Subscribe button under the Text Message section.
  • Review the Manage Text Subscriptions section and approve Terms and Conditions.
  • Make sure the Text Message toggle is switched on.

NGHS’ text messages are free; however, standard messaging and data rates may apply based on your carrier and service plan.

• From the MyChart Menu, navigate to Account Settings > Communication Preferences.
• In the General section, verify notifications from NGHS are toggled on for your preferred method(s) of contact. (Email, Text, Phone or Mail)
• To see which notifications will be sent through a specific contact method, expand the communication type(s) grouped under the Details section.
  
  For example, Appointments, Messages, Health and Billing are each their own communication type. You can choose the preferred contact method for each communication type within a grouped communication type.
• Within the expanded communication type, select Advanced settings to review and update how you receive specific notifications in each section.
  
  For example, within the expanded Appointments communication type, you can choose to receive After Visit Summaries by either email, text, or both. You can also choose to receive Appointment Confirmations via email, text, phone, or all three. If you only want to receive a specific communication via a single method, make sure your preferred method is the only one toggled on.
• When finished with your preferences, select Save Changes.

Please note that texting STOP will stop all text messages from NGHS. If you would like to continue receiving certain types of text messages from us, please update your Communication Preferences in MyChart.

To opt out of recurring automated messages from NGHS, text STOP to 318362 at any time. Or manage opt-out status within your MyChart account. Follow these steps:

• From the MyChart Menu, navigate to Account Settings > Communication Preferences.
• Click the Subscribe button under the Text Message section.
• Review the Manage Text Subscriptions.
• On the Message Text subscription page, turn off Toggle

Visit our MyChart Information page to register, review FAQs and more.