NGMC Barrow continues enhancements with patients in mind

Published on April 19, 2019

Just two years ago, Barrow Regional Medical Center became Northeast Georgia Medical Center (NGMC) Barrow, joining the Northeast Georgia Health System (NGHS) family as the System's third hospital serving patients in Northeast Georgia. After a successful year one, the hospital and its leadership team kicked off year two by listening to feedback from the community and building on its success.

"Our second year was just as impressive as the first," says NGMC Barrow president Chad Hatfield. "We continued to add healthcare providers to our medical team and strive toward our goal of providing high- quality healthcare services right here in Barrow County."

Among NGMC Barrow's many achievements during 2018, the biggest strides came in the emergency department. Beginning last spring, NGMC Barrow's emergency department hired 18 new staff members—something that’s making a critical difference in the lives of NGMC Barrow patients.

"Patients have been extremely pleased with the care they’re receiving in our emergency department," says Chad. "They’re receiving better, compassionate care, and wait times have been cut in half."

What's more, NGMC Barrow's nursing staff in the emergency department is more robust than ever.  The team has also reduced the length of stay for less urgent patients from 132 to 75 minutes and enabled patients to immediately see a nurse upon arrival. The new staff features a veteran group of 14 nurses with an average of almost 10 years of experience.

"There are many urgent care centers that can't see patients in two hours or less, and we're doing it in the emergency department," Chad says. "We’ve done so well that we've received requests to speak at national gatherings about how we've been able to be so efficient, yet thorough."

The accomplishments don't end there, though. Thanks to NGMC Barrow's advancement in several areas of stroke care in 2018, the hospital was designated a Remote Treatment Stroke Center in early 2019 by the Georgia Department of Public Health's Office of EMS and Trauma.

"This is another great example of how we're working to improve the health of our community and provide life-saving care here for Barrow and surrounding counties," Chad says. "This designation recognizes NGMC Barrow's focus on everything from rapid screening, diagnosis, and treatment for patients experiencing acute stroke – as well as prevention measures."

The Echocardiography Lab, Nuclear Cardiology service, and Medical Laboratory have also earned accreditations for achieving high standards of care.

To date, more than $7 million has been spent in renovations and a variety of state-of-the-art equipment. NGMC Barrow now offers 3D Mammograms, which means Barrow County residents can get improved life-saving imaging close to home. Patients and visitors are also enjoying the hospital cafeteria's new look and menu choices. From new fixtures and furniture to made-to-order omelets and a yogurt bar, the cafeteria is a point of pride.

The hospital's chef, Juan Turner, conducts a live cooking demonstration monthly on the second Tuesday of each month from 6 – 7 p.m. in the Cafeteria. NGMC Barrow also offers a "Living Well" lecture series on the second Tuesday of each month, which features educational presentations from medical experts from 12:30 – 1:30 p.m. in Suite 380. Check to register and see a complete list of classes.

As NGMC Barrow begins 2019, the hospital will continue partnerships with the Barrow County School System, Brad Akins Branch of the YMCA in Winder, Jaemor Farms and others to improve the health of the community.

"We've already added state-of-the-art medical equipment and will continue to enhance patient care and increase staff," Chad says. "It's all part of a campus-wide initiative to provide the very best in what a community hospital has to offer while working to implement programs important to area residents."

All of this important work led to NGMC Barrow being named Large Business of The Year during the Barrow County Chamber of Commerce’s 72nd Annual Dinner & Awards Celebration earlier this year.

Visit to learn more.

Copyright ©2020 Northeast Georgia Health System, Inc. | 743 Spring Street Gainesville, GA 30501 | (770) 219-9000

COVID-19 questions?
Questions about COVID-19?
Our chatbot can answer simple COVID-19 questions.

Hi there! I can help quickly answer common questions about COVID-19. Please pick one of the options below.

Sent by: Northeast Georgia Health System
  • I don’t feel well. What should I do?
  • How can I help?
  • How can I prevent COVID-19?
  • What is NGHS doing for the COVID-19 crisis?

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to and we will hand them out to our residents and staff to enjoy.

There is currently no vaccine to prevent COVID-19, so the best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

In late January, NGHS created a Coronavirus Task Force including leaders from across the system to begin preparing for the possibility that our facilities and staff may see patients with COVID-19.

We have been following the guidance of the CDC and are working to ensure staff are diligent in following standard protocol to ask patients about their travel history. In the event that additional preparation is needed, this team will move swiftly to follow any new guidance.

About COVID-19 Testing:

NGHS has the ability to coordinate testing at some of our locations. Please call your doctor's office or urgent care clinic for advice about whether testing is right for you. Recently we implemented a new E-Visit specific to the Coronavirus.

Learn more about E-Visits from these area practices:

Reset cached