Interpreting Services

Northeast Georgia Health System extends our commitment to personalized healthcare by meeting the unique cultural needs of our patients. We provide free interpreter services to patients to ensure that information is accurately transmitted between Limited English Proficient patients; deaf or hard-of-hearing patients and their healthcare team. If you would like to have a medical interpreter throughout your appointment, we ask that you request this service while scheduling your appointment or let your healthcare team know at any time. Our services include on-site, telephone and video interpreters.

En Español

El Northeast Georgia Health System amplía nuestro compromiso con el cumplimiento de las necesidades culturales de nuestros pacientes. Ofrecemos servicios de interpretación gratis a los pacientes para garantizar que la información se transmita con precisión en otro idioma que no sea el inglés. También se ofrece interpretación a pacientes sordos o con dificultad de audición. . Si a usted le gustaría tener un intérprete médico durante su visita, le pedimos que solicite este servicio al equipo de atención médica en cualquier momento. Nuestros servicios incluyen intérpretes en persona, intérpretes vía comunicación telefónica o por vídeo en vivo.

Our Goal

Our goal is to continually monitor our interpretation services to ensure we reflect the highest industry standards and meet our patients' needs. If you have any suggestions, recommendations or comments you would like to share to help us improve your visit, please contact the Patient Experience Department at 770-219-2998 and speak with one of our Representatives.

En Español

Nuestro objetivo es monitorear constantemente nuestros servicios de interpretación para asegurar que reflejen los más altos estándares de la industria y así poder satisfacer las necesidades de nuestros pacientes. Si usted tiene alguna sugerencia, recomendación o comentario que le gustaría compartir para ayudar a mejorar su visita, por favor póngase en contacto con el Departamento de Experiencia del Paciente al número 770-219-2998 y hable con uno de nuestros representantes que con gusto le atenderán

Available Services

  • Free medical interpretation (in person, by telephone or by video.)
    • Spanish Interpretation (in-person)
  • More than 180 supported Languages and Dialects by telephone or video.
  • Communication assistance for patients who are deaf or hard-of-hearing
  • Video Interpretation for all ASL (American Sign Language)

En Español

  • Libre interpretación médica (en persona, por teléfono o por video).
    • Interpretación español (en persona)
  • Más de 180 idiomas y dialectos soportados por teléfono o video.
  • asistencia de comunicación para los pacientes que son sordas o con problemas de audición
  • Interpretación de vídeo para todos ASL (American Sign Language)
Copyright ©2020 Northeast Georgia Health System, Inc. | 743 Spring Street Gainesville, GA 30501 | (770) 219-9000

COVID-19 questions?
Questions about COVID-19?
Our chatbot can answer simple COVID-19 questions.

Hi there! I can help quickly answer common questions about COVID-19. Please pick one of the options below.

Sent by: Northeast Georgia Health System
  • I don’t feel well. What should I do?
  • How can I help?
  • How can I prevent COVID-19?
  • What is NGHS doing for the COVID-19 crisis?

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to and we will hand them out to our residents and staff to enjoy.

There is currently no vaccine to prevent COVID-19, so the best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

In late January, NGHS created a Coronavirus Task Force including leaders from across the system to begin preparing for the possibility that our facilities and staff may see patients with COVID-19.

We have been following the guidance of the CDC and are working to ensure staff are diligent in following standard protocol to ask patients about their travel history. In the event that additional preparation is needed, this team will move swiftly to follow any new guidance.

About COVID-19 Testing:

NGHS has the ability to coordinate testing at some of our locations. Please call your doctor's office or urgent care clinic for advice about whether testing is right for you. Recently we implemented a new E-Visit specific to the Coronavirus.

Learn more about E-Visits from these area practices:

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