Video Visits: Get Care from Anywhere

Monday, December 21, 2020

Everything you need to know about video visits 

When The Heart Center of Northeast Georgia Medical Center (NGMC) and Northeast Georgia Physicians Group (NGPG) first launched video visits in April of this year, it was an initiative that had long been in the making. “As we continually strive to improve the patient experience, providing care in the digital space has been a top priority,” says Daniel Tuffy, president of NGPG. “While we’ve already given patients the option to choose an E-Visit for certain healthcare needs, video visits provide more direct interaction between patients and their doctors.”  

Stock photo of Virtual Visit with a Provider

Coming into the office for care isn’t always easy, especially in light of the COVID-19 pandemic. Video visits provide a convenient way for patients to receive the treatment and services they need without having to go anywhere. “Whether patients are navigating a busy schedule or simply can’t leave home, ongoing healthcare needs don’t stop,” says Pavani Kolakalapudi, MD, a noninvasive cardiologist at The Heart Center of NGMC.  

Frequently Asked Questions

While some patients may be a little wary of video visits for fear that they’re confusing or challenging, the teams at The Heart Center of NGMC and NGPG have worked tirelessly to make it a simple and stress-free experience. Below are frequently asked questions about video visits that may ease your concern. 

  1. What are video visits? 
    As a type of telemedicine, video visits connect you directly with your care team by video chat on your phone, computer or tablet. 
  2. How do I schedule a video visit? 
    You can call your doctor’s office to schedule an appointment or simply request an appointment online at nghs.com/video-visits. 
  3. I’ve scheduled an appointment, now what? 
    A member of your care team will reach out with step-by-step instructions, including how to download the Zoom application and how to use your MyChart account. 
  4. What if I have trouble during my appointment? 
    We understand that technology isn’t always cooperative. If at any point you experience any issues during your scheduled visit, call your doctor’s office. All team members are trained and ready to help. 

Whether the experts at NGPG or The Heart Center of NGMC are caring for you in person or through a video visit, every member of your care team is dedicated to helping you stay healthy – now and always.  

Learn More

To learn more about video visits or to request an appointment today, visit nghs.com/video-visits