Visitation Guidelines

Call for more information: 770-219-9000

Northeast Georgia Health System continues to adapt to best practices regarding COVID-19. For the protection of our patients, staff and community, our visitation guidelines have been updated. These guidelines apply to all patients, regardless of diagnosis. We understand that it is difficult to be away from family especially during times of illness or injury and we appreciate your support.

Updated Guidelines:

Our visitation guidelines were updated on 7/14/20 and will take effect on 7/15/20.
 

Location

Visitor Policy

Waiting Room

Northeast Georgia Physicians Group (NGPG) No visitors Open
The Heart Center No visitors Open
Intensive Care Unit

No visitors

Closed
Neonatal Intensive Care Unit (NICU)

Two designated band holders may visit their neonate as guidelines state

Closed
Pediatric patients
(under 18) regardless of unit
One parent or guardian at a time Closed
Labor and Delivery One identified support person for length of stay Closed
Mother/Baby One identified support person for length of stay Closed
Long-term expectant mothers No visitors Closed
Surgery and Procedures One visitor allowed to wait in the waiting room Open
Emergency Department No visitors Closed

Inpatient Rehabilitation

One identified support person for length of stay – for discharge teaching Closed
Hospice If COVID-19 negative, two people per visit with designated pink card Closed
All others
(including  medical, surgical, EOU, COU and cardiac)
No visitors Closed

 

Your loved ones health and safety is NGHS’ top priority. For information regarding connecting with your family, and other helpful resources, click here.

Emergency Department

Visitation is limited to one visitor per room. Visitors should be 12 years old, or older. Like the ICU, certain exceptions will be made on a case-by-case basis.

ICU Visitation

Visitation has been restricted, and no visitors are allowed. Exceptions will be made on a case-by-case basis.

Inpatient Rooms

Visitation is limited to one visitor per room. Visitors should be 12 years old, or older. Like the ICU, certain exceptions will be made on a case-by-case basis.

Labor and Delivery Visitation

Visitation is limited to one visitor per room. Visitors should be 12 years old, or older. Like the ICU, certain exceptions will be made on a case-by-case basis.

Laurelwood

Visitation is limited to two visitors per patient.

New Horizons Lanier Park and New Horizons Limestone

Visitation has been restricted, and no visitors are allowed. Exceptions will be made on a case-by-case basis.

NICU Visitation

Visitation is limited to only the patient’s mother and the other band holder.

We also encourage everyone to do their part to prevent the spread of illness by practicing good hand hygiene, cough etiquette and by disinfecting surfaces.

Learn about what NGHS is doing to address COVID-19.

Need more information?

For any additional questions, please see location phone numbers below:

  • NGMC Gainesville: 770-219-9000
  • NGMC Braselton: 770-848-8000
  • NGMC Barrow: 770-867-3400
  • NGMC Lumpkin: 706-867-4110
Copyright ©2020 Northeast Georgia Health System, Inc. | 743 Spring Street Gainesville, GA 30501 | (770) 219-9000

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Hi there! I can help quickly answer common questions about COVID-19. Please pick one of the options below.

Sent by: Northeast Georgia Health System
  • I don’t feel well. What should I do?
  • How can I help?
  • How can I prevent COVID-19?
  • What is NGHS doing for the COVID-19 crisis?

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to NewHorizonsAdmin@nghs.com and we will hand them out to our residents and staff to enjoy.

There is currently no vaccine to prevent COVID-19, so the best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

In late January, NGHS created a Coronavirus Task Force including leaders from across the system to begin preparing for the possibility that our facilities and staff may see patients with COVID-19.

We have been following the guidance of the CDC and are working to ensure staff are diligent in following standard protocol to ask patients about their travel history. In the event that additional preparation is needed, this team will move swiftly to follow any new guidance.

About COVID-19 Testing:

NGHS has the ability to coordinate testing at some of our locations. Please call your doctor's office or urgent care clinic for advice about whether testing is right for you. Recently we implemented a new E-Visit specific to the Coronavirus.

Learn more about E-Visits from these area practices:

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