Diversity, Equity & Inclusion

Over the past decade, Northeast Georgia Health System (NGHS) has grown exponentially. Today, we have more than 9,000 people on our team, which puts us among the 20 largest employers in Atlanta and the surrounding area. We have a responsibility to be a leader in everything we do, including building a diverse workforce and an inclusive workplace. Hiring people with different backgrounds, ideas and perspectives isn’t just the right thing to do; it also helps us become a better organization.

As a not-for-profit community health system, we are dedicated to improving the health and quality of life of the people of Northeast Georgia, regardless of sex, race, color, religion, national origin, age, disability or ability to pay.

NGHS is committed to an organizational culture that promotes diversity, equity, and inclusion. As a leader in healthcare, we are accountable to modeling our core values and dedicated to providing an environment that fosters an inclusive and equitable culture for all people. While we are working hard to ensure that our workforce, leadership and governance reflect the diverse communities we serve, we realize that there is much work to be done. Thank you for joining us on this journey.

“For us to live out our mission of improving the health of our community in all we do, we must be committed to a culture that treats all people – patients, physicians and employees – fairly and respectfully.”

Carol Burrell  |  President & CEO

Insight from the Front Lines

These groups support an inclusive environment where employees, physicians and others feel empowered to share their experiences and ideas.

Employee Advisory Council

These employee-led groups meet monthly to help increase the influence and participation of front-line staff in our organization’s decision-making process.

Diversity, Equity & Inclusion Council

Our vision is to foster an environment that attracts the best talent, values diversity of patients and employees and fosters inclusive health care.

Medical Staff Diversity & Healthcare Disparity Task Force

This physician-led group focuses on identifying and addressing issues surrounding diversity within the Medical Staff and addressing community healthcare disparities. If you are interested in learning more about the task force, contact Dr. Erine Raybon-Rojas.

Mission & Core Values

NGHS’s culture is built on integrity and respect, and we expect everyone in our organization to live out four core values each day. These values help us achieve our mission of improving the health of our community in all we do. They also shape daily interactions between our physicians, staff, volunteers, board members, patients and their loved ones.

Employee Information

We celebrate individuality and are committed to diversity. Our staff is comprised of people who reflect a variety of backgrounds, bring their individual experience to their practice and put their differences to work. Through our hiring practices and training, we strive to create a productive and dynamic workplace, recognizing the value and contribution of a diverse staff.

Training & Development Opportunities

Diversity and inclusion awareness training is provided to all NGHS leaders and staff. We believe this educational experience helps our employees be more sensitive to our patients’ needs. Every employee also participates in S.T.A.R.T with Heart training, a customer service program developed by the Cleveland Clinic that provides tools to communicate compassionately with patients and caregivers.

Tools & Resources

Community Benefit Resources
Northeast Georgia Medical Center (NGMC), with input from the community, completes the Community Health Needs Assessment (CHNA) every three years, with the most recent report completed in 2019.

The 2019 CHNA revealed many important health needs in our community, including food access and nutrition, maternal and child health and social isolation. Our 2020-2022 CHNA Implementation Plan outlines Northeast Georgia Health System’s role in addressing these priorities.

One Hall
NGHS is partnering with United Way to break the cycle of poverty in Hall County by seeking to understand poverty from the perspective of our most vulnerable citizens. The One Hall initiative is developing strategies around health, education, financial stability, as well as mental and behavioral health.

Patient Information

NGHS’ promise to patients and families includes communicating clearly and serving you with kindness and respect. We provide patients and families with the following resources in an effort to keep that promise.

Nondiscrimination Statement

NGHS does not exclude people or treat them differently because of race, religion, color, national origin, disability or sex. View our complete nondiscrimination statement.

Interpretation Services

Our language access vendor provides 24/7 video and phone interpreter support across all NGHS entities (including our hospitals, clinics and Urgent Care locations).

We also have live interpreters for Spanish-speaking patients.

Patient Experience

Formerly known as Guest Services, our Department of Patient Experience encompasses the range of interactions that patients have with our health system. Our goal is to help our clinical staff deliver safe, kind and reliable health care for every patient.

Inclusive Spiritual Care

All NGHS patients and loved ones have access to spiritual care providers who attend to their spiritual, emotional and existential needs. We do this by offering supportive presence to facilitate healing and wholeness. We are connected to our community as we affirm the ministry of local clergy.