Coronavirus (COVID-19) Information

Latest Update

Click here to see the latest information about COVID-19 cases in our facilities.

Patients & Families

There is a lot of misinformation as the situation surrounding COVID-19 continues to change each day. We've gathered information that you and your family should know about COVID-19 and how it affects you.

How You Can Help

We've heard our community's generous desire to help during this difficult time. We want to say THANK YOU to our community and local businesses. We are grateful for everyone's willingness to help.

How You Can Help »

Employer Resources

As an employer, you may have questions about how you can minimize the affect of COVID-19 on your staff and workplace. Our Infection Control Department has put together resources that offer workplace guidance on COVID-19.

Employer Resources »

Our Response

What is NGHS doing in response to COVID-19?

In late January, NGHS created a Coronavirus Task Force including leaders from across the system to begin preparing for the possibility that our facilities and staff may see patients with the 2019 novel Coronavirus, now known as COVID-19. We have been following the guidance of the CDC and are working to ensure staff are diligent in following standard protocol to ask patients about their travel history. In the event that additional preparation is needed, this team will move swiftly to follow any new guidance.

What are we doing to educate the community?

There is a lot of misinformation as the situation surrounding COVID-19 continues to change each day. We continue to focus on making sure we’re operationally prepared and our clinical staff is informed, and we’re posting info to our website and social media to help our community know the facts.

Is NGHS able to test for the virus?

NGHS has the ability to coordinate testing at some of our locations. Please call your doctor's office or urgent care clinic for advice about whether testing is right for you. Recently we implemented a new E-Visit specific to the Coronavirus.

What is the cost of a COVID-19 test?

Free testing for COVID-19 is available through District II Public Health by calling 770-531-5600. Testing is also available through our Emergency Departments and Urgent Care Centers. If you’re diagnosed with COVID-19, additional services – including hospital admission, if applicable – will be covered according to your insurance plan details.  If you do not have insurance, our staff will work with you to apply for public health coverage programs and offer discounts, payment plans or free care to eligible uninsured or underinsured patients for medically necessary care.  For more information, go to

Will dining areas be open at NGMC Campuses?

Effective immediately, dining areas will be closing:

  • Cafeterias at each NGMC hospital will continue serving food.
  • Dining areas are now closed until further notice.
  • Patients, visitors and employees may purchase food to take back to waiting areas, patient rooms, break rooms, etc

Additional Resources

Helpful links

For in-depth information regarding the symptoms and prevention of COVID-19, please refer to the following resources:

Printable resources

These are available to print out and display for reference.


Pastoral Care Hotline:

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COVID-19 questions?
Questions about COVID-19?
Our chatbot can answer simple COVID-19 questions.

Hi there! I can help quickly answer common questions about COVID-19. Please pick one of the options below.

Sent by: Northeast Georgia Health System
  • I don’t feel well. What do I do?
  • Can I visit a patient?
  • How many COVID-19 cases do you have?
  • How can I prevent COVID-19?
  • How can I help NGHS?

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

For the protection of our patients, staff and community, our visitation guidelines have been updated.

Click here to view our current visitation guidelines.

We update COVID-19 data on our website each day by 3:00 p.m.

Click here to view our updated information.

The best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to and we will hand them out to our residents and staff to enjoy.

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