Visitation Guidelines

The following visitation guidelines were updated on 8/13/2020 and will take effect on Monday, 8/17/2020 at 10 a.m.

Northeast Georgia Health System continues to adapt to COVID-19 best practices. For the protection of our patients, staff and community, our visitation guidelines have been updated. Please read the following for more information:

For non-COVID positive patients

For non-COVID positive patients:

  • One visitor over the age of 16 can visit with your loved one for one hour, every day from 10 to 11 a.m.
  • A face mask is required to enter the hospital. Acceptable masks include cloth masks, paper masks, surgical masks, N95 masks, masks WITHOUT exhalation valves or vents.
  • Face shields or goggles can be worn with a mask but are not mask substitutes.

See the chart below of other specific requirements for our hospital units.

For COVID-19 positive patients

For COVID-19 positive patients, time will be scheduled with a family member for clinical care coordination, communication and discharge planning support.

Directions for all patients

Upon arriving at your loved one’s unit, go directly to the nurse’s station to present your signed COVID-19 risk waiver that you received at the screening station. This waiver confirms that you are aware of and assume the risk of contracting COVID-19 while in our facility. We strongly encourage no visitors over the age of 70 and no visitors with chronic conditions such as lung or heart disease, as these persons have a higher risk of complications if they contract COVID-19.

Hospital & Facility Visitation Guidelines


Visitor Policy

Waiting Room

Intensive Care Unit Non-COVID Patients:
  • One visitor (consistent) daily 10 a.m. – 11 a.m.
  • Purpose: care coordination, discharge teaching: communication
COVID-19 Positive/PUI Patients:
  • One scheduled visit for discharge teaching
Neonatal Intensive Care Unit (NICU) COVID-19 positive or non-COVID positive patients:
  • Two designated band holders may visit their neonate.
  • Any band holder who is or becomes COVID 19 positive, may not visit NICU under any circumstances. If both band holders are COVID -19 positive, then an identified designated support person may visit.
Pediatric patients
(under 18) regardless of unit
One parent or guardian for length of stay Closed
Labor and Delivery One identified support person for length of stay Closed
Mother/Baby One identified support person for length of stay Closed
Long-term expectant mothers One identified support person for length of stay Closed
Surgery and Procedures One visitor allowed to wait in the waiting room Open
Emergency Department and G Area One consistent support person at bedside. Closed
All others
(including  medical, surgical, EOU, COU and cardiac)
Non-COVID Patients:
  • One visitor (consistent) daily 10 a.m. – 11 a.m.
  • Purpose: care coordination, discharge teaching: communication
COVID-19 Positive/PUI Patients:
  • One scheduled visit for discharge teaching

Inpatient Rehabilitation

One identified support person for length of stay – for discharge teaching. Closed
Hospice If patient is COVID-19 negative, two people per visit with designated pink card. Closed
Northeast Georgia Physicians Group (NGPG) No visitors Open
The Heart Center No visitors Open


Visitation exceptions for both COVID and non-COVID patients are made on a case-by-case basis, and are reviewed by clinical providers and physicians.

Your loved ones health and safety is NGHS’ top priority. For information regarding connecting with your family, and other helpful resources, click here. We also encourage everyone to do their part to prevent the spread of illness by practicing good hand hygiene, cough etiquette and by disinfecting surfaces.

Learn about what NGHS is doing to address COVID-19.

Need more information?

For any additional questions, please see location phone numbers below:

  • NGMC Gainesville: 770-219-9000
  • NGMC Braselton: 770-848-8000
  • NGMC Barrow: 770-867-3400
  • NGMC Lumpkin: 706-867-4110
Copyright ©2020 Northeast Georgia Health System, Inc. | 743 Spring Street Gainesville, GA 30501 | (770) 219-9000

COVID-19 questions?
Questions about COVID-19?
Our chatbot can answer simple COVID-19 questions.

Hi there! I can help quickly answer common questions about COVID-19. Please pick one of the options below.

Sent by: Northeast Georgia Health System
  • I don’t feel well. What do I do?
  • Can I visit a patient?
  • How many COVID-19 cases do you have?
  • How can I prevent COVID-19?
  • How can I help NGHS?

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

For the protection of our patients, staff and community, our visitation guidelines have been updated.

Click here to view our current visitation guidelines.

We update COVID-19 data on our website each day by 3:00 p.m.

Click here to view our updated information.

The best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to and we will hand them out to our residents and staff to enjoy.

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