Your Care From Anywhere

Your Care From Anywhere

With new video visits through Northeast Georgia Physicians Group (NGPG) and The Heart Center of NGMC, we're breaking down barriers so that you can easily access expert care from anywhere.


Enabling you to connect – virtually.

During a video visit, you’ll interact directly with members of your care team to identify, address and treat any health needs. Should you need more in-depth care or in-person services, your practitioner will coordinate everything for you.

Empowering you to feel your best.

NGPG and The Heart Center of NGMC are constantly striving to improve and support the health of their patients. That means going beyond providing exceptional care to meet patients exactly where they are.

Helpful FAQs

What are video visits?

As a type of telemedicine, video visits provide a safe and accessible way for you to interact directly with your doctor. Rather than seeing your care team in person, you will connect with them using video chat on your phone, computer or tablet.

As long as you have a camera-enabled device with a microphone and stable internet access, you can do your video visit from anywhere!

How do I schedule a video visit?

There are two easy ways to schedule a video visit:

  1. By Phone: This is the same process you would follow when scheduling a traditional, in-person appointment. Start by calling the office you would like to schedule a video visit with. One of our team members will be happy to walk you through the process and will confirm if a video visit is right for you.
  2. By Web Contact Form: Simply fill out the Request an Appointment form on The Heart Center and NGPG websites. (Note: For NGPG appointments, go to the NGPG website, select a speciality, and contact a related provider or location).

Can I schedule a video visit if I’m a new patient?

Yes! NGPG primary care and specialty care practices, as well as The Heart Center of NGMC both offer video visits for new patients.

Depending on what services you need, an in-person appointment may be recommended.

What if I need testing or lab work?

Should you need any in-person services, your care team will coordinate this process for you. NGPG and The Heart Center of NGMC are still offering in-person services with precautions in place to ensure your safety and well-being.

Additionally, certain NGPG practices and The Heart Center of NGMC locations have made comprehensive curbside services available for your convenience.

What should I expect?

Once you’ve confirmed a video visit with NGPG or The Heart Center of NGMC, a team member will reach out to you and provide easy-to-follow instructions.

To make video visits as easy and convenient as possible, we recommend using the Zoom app, which you can download onto your mobile device, desktop computer or tablet.

When it comes time for your video visit, you will launch the Zoom app through your MyChart account. If you haven’t set up a MyChart account, click here.

In addition to video visits, MyChart also provides a secure and personalized way for you to manage all of your health information. From upcoming appointments and medical records to lab results, bill pay and more, MyChart is accessible 24/7

What can I do to have a successful video visit?

Click here to view step-by-step instructions.

  • Make sure you’re using a device that has the following:
    • Camera
    • Microphone
    • Email Access
  • Download Zoom ahead of time and test it with friends and/or family.
  • For your visit, we recommend finding a quiet place that also has a strong internet connection. 
  • Ensure you select ALLOW camera and microphone access if there is a pop-up at the time of your appointment.
  • Join your appointment 15 minutes early – this will give you a buffer in the event that you experience any technical difficulties.

What should I do if I can’t connect or have technological difficulties?

Call your doctor’s office – one of our team members will be standing by and ready to help!

Request a Video Visit!

Contact your provider's office today to schedule a video visit.


Copyright ©2020 Northeast Georgia Health System, Inc. | 743 Spring Street Gainesville, GA 30501 | (770) 219-9000

COVID-19 questions?
Questions about COVID-19?
Our chatbot can answer simple COVID-19 questions.

Hi there! I can help quickly answer common questions about COVID-19. Please pick one of the options below.

Sent by: Northeast Georgia Health System
  • I don’t feel well. What do I do?
  • Can I visit a patient?
  • How many COVID-19 cases do you have?
  • How can I prevent COVID-19?
  • How can I help NGHS?

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

  • Call before you come

    Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.

  • Call 9-1-1 for emergencies

    Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.

  • Consider staying home and taking advantage of an E-Visit

    When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

    Learn more about E-Visits from these area practices:

For the protection of our patients, staff and community, our visitation guidelines have been updated.

Click here to view our current visitation guidelines.

We update COVID-19 data on our website each day by 3:00 p.m.

Click here to view our updated information.

The best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

  • Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
  • Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
  • Clean and disinfect frequently touched surfaces to help prevent the spread of germs
  • Monitor your health daily –  Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

  • Donate items and resources

    We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.

  • Sew Masks for Healthcare Workers

    Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.

  • Send a Digital Letter

    We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to and we will hand them out to our residents and staff to enjoy.

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