Request Medical Records

Patients may request records for all NGHS entities, including NGMC (all campuses), NGPG, THC, New Horizons, and Hospice of NGMC.

Hours of Operation

Walk-in hours: (address below)
Monday - Friday, 8:30am - 4:15pm

Office: 770-219-0500

Holiday hours may vary

How to Request Copies of Medical Records

Option 1: By Mail or Fax

Please print and complete the form below:

Authorization to Release Protected Health Information (English)
Authorization to Release Protected Health Information (Spanish)

This form is in .PDF format and will require the Acrobat Reader plug-in to view.

Then mail, deliver in person, or fax the completed form:

Mailing Address
Northeast Georgia Medical Center
Release of Information
743 Spring Street NE
Gainesville, GA 30501

Physical Address
Northeast Georgia Medical Center
Release of Information
3137 Frontage Road
Gainesville, GA 30504

Fax: 770-219-6903

Please Note:

We will be unable to process incomplete forms
When mailing the form, please include a copy of your photo identification/driver’s license.
Please also ensure that you include your telephone number in the event we have any questions regarding your request.

Option 2: Download via MyChart

Starting on October 1st, 2017, patients will be able to access certain records using their MyChart account. Patients will need to create an account if they do not already have an active account, which requires a unique validation code.

If you need help accessing MyChart or do not have a validation code, contact:

MyChart Support HelpDesk: 1-855 208-0122 or 770-219-1963

(Monday through Friday 8:00 a.m. – 4:30 p.m.)

About MyChart Proxy Access

Other Records

Request Changes to your Medical Record
Children’s Records: Before your child’s medical records can be released, the legal guardian must complete, date and sign a release of information authorization. If the child is over the age of 18, he/she must request the information himself.
Mode of Release: Medical records can be faxed only to a physician’s office, hospital, or clinic. There is no charge for this service. If you are requesting records be sent to yourself or any place other than those listed above, there are fees associated with production of records.
You may make an appointment to pick up copies of the record from our office during normal business hours. Records can only be picked up with proper photo identification. Otherwise, records will be mailed.
Associated Fees: Please see the Fee Schedule Acknowledgement form attached to the authorization form (above) to see the most current fee requirements based on Georgia regulations..

Contact Us

If you have any questions, please call 770-219-0500.

If you have a fever and cough or difficulty breathing, these steps will help you find the care you need and limit the spread of Coronavirus (COVID-19) in our region:

Call before you come

Please call your doctor's office or an urgent care clinic for advice about where you should go for treatment.
Call 9-1-1 for emergencies

Calling 9-1-1 is always the fastest and most efficient way to get proper treatment for medical emergencies.
Consider staying home and taking advantage of an E-Visit

When symptoms strike, connect with a provider through an E-Visit instead of traveling to the urgent care or the doctor’s office.

Learn more about E-Visits from these area practices:
- Northeast Georgia Physicians Group
- Longstreet Clinic

For the protection of our patients, staff and community, our visitation guidelines have been updated.

Click here to view our current visitation guidelines.

We update COVID-19 data on our website each day by 3:00 p.m.

Click here to view our updated information.

The best way to avoid infection is to avoid exposure. Here are simple steps you can take to lower your risk of catching or spreading illness:

Wear a mask – a cloth face cover can protect other people in case you are infected. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household. Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
Avoid close contact – maintain 6 feet of distance between yourself and people who don’t live in your household. If someone in your household is sick, maintain 6 feet of distance from them as well.
Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Wash your hands or use hand sanitizer after touching tissues.
Clean and disinfect frequently touched surfaces to help prevent the spread of germs
Monitor your health daily – Watch for fever, cough, shortness of breath, or other symptoms of COVID-19. Follow CDC guidance if symptoms develop.

Learn more by visiting the CDC COVID-19 website.

We want to thank our community and local businesses for their amazing generosity during this time. Here are some ways you can support our community and staff:

Donate items and resources

We are currently receiving donations of items and other resources through the Foundation. Learn how to donate resources and other needed items by clicking here.
Sew Masks for Healthcare Workers

Many people in our community are sewing masks for our healthcare workers. We have created some mask sewing instructions and information about drop-off locations. Get detailed mask-making instructions here.
Send a Digital Letter

We would like your help making digital letters for the residents at New Horizons Nursing home. Email a letter to NewHorizonsAdmin@nghs.com and we will hand them out to our residents and staff to enjoy.